Much like any other software, device firmware is not always perfect, and can be prone to bugs and other system errors. Meaning, your Alexa device can become unresponsive once your internet slows down. Since the app is malfunctioning, any new input may fail to register. You just have to switch on the lights again manually. r/SmartThings . If your smart device has an Alexa skill, make sure to enable it first. 7 Factors To Consider, Does Alexa Have To Be Plugged In To Work? If updating the app doesnt work, you may try uninstalling and reinstalling it as well. On the other hand, if you cant find any hardware issues with the unit, then a reset is imminent. How to fix 'Device is Unresponsive' message with Smart Plugs and Again its not a bad idea at this point to plug out and plug in the device, to flush any cached settings. I thought it would be a nice novelty to be able to control them with my Alexa, but this is way too frustrating. CERTAINLY! Theres no way you can monitor your exact monthly data usage. You press the button, Smartlighting automation turns on the zebra switch which then makes the zebra contact sensor open, Alexa recognizes that it opened and runs the routine that plays the dog barking audio. Next, there is no harm in power cycling the SmartThings unit as youll be able to address the minor connectivity bugs as well as the programming errors that way. Free shipping for many products! But Im sending the smart bulbs back. 9. If the device is battery powered, verify the battery is inserted correctly. I can imagine that one of the webcore grandmaster coders could come up with some system that did let you do more but, wow, the coding would be complicated. I had one device unavailable with Smatthings recently, but the device still worked. Thank you for your help! Many things cause your WiFi connection to become unstable, including: Fortunately, fixing an unstable internet connection is easy. You may be able to tap it on your phone to turn it on and off, but that just means that there is an app somewhere that recognizes it and will note that its state has changed. But, today, Alexa stopped responding to that!. If everything goes well, you will not have to struggle with more errors down the road. Select "Settings" from the menu options. You may also wonder: Does a Wi-Fi repeater slow down internet? Make sure to restart the device before re-enabling the skill after disabling it, to flush all cached settings. Unless you change it back to default. On the other hand, if youre not that sure about the response at this point, then you need to look toward the hardware side of things to figure out the situation. It may be necessary to connect the device to a different outlet. How to Fix 8 Common Alexa and Amazon Echo Issues - Lifewire Whisper mode allows users to talk to Alexa while whispering. Voice controls are even accessible via Bixby or Alexa. Make sure that you enter the correct WiFi password. Orange light: set up mode/connecting to WiFi. This is caused by the SwitchBot - Alexa connection expired. So, only do this as your last resort. If the device is connected to a power outlet, disconnect it for two minutes, and then reconnect it. Power went off and now she wont turn back on. If its no longer there, then youve successfully disabled it. And I think this is do-able. I set up a ST Virtual Device, so that that Alexa will recognize button events. I bought a brand new Alexa, brand new smart bulbs that say they are compatible with Alexa. Well, have you changed your WiFi password? When you mute the microphone, Alexa stops listening to you. Why is Alexa not responding after I renamed my device? To update them, go to the Google Play or App Store, search for the installed apps to see if an update is available. Alexa can only control smart devices that are switched on. Then I found the SmartThings button. If I press the button, open Zebra. capability "Switch" * for the specific language governing permissions and limitations under the License. Does anyone in your home use Alexas Whisper mode? Outdated firmware and power connectivity issues can also cause the issue. Ensure that Alexa is working in the Amazon Alexa app. Sometimes Skills can mysteriously become Disabled, which can be due to new permissions or new terms of service that need to be agreed. But maybe you want to press a smartthings button and have your lights come on and echo start playing a recording of dogs barking. Note: Depending on the app, you may lose some app data or settings with this approach. First, make sure you keep your phone within 30 feet of your smart plug during setup. To further isolate the issue with the voice commands, you can try updating the trigger phrase and then ask Alexa to repeat the command. My Alexa device has lights on. One of my echo devices always tells me that the device is not responding whe I ask it to be turned on/off. Having smart controls with Alexa is one of the most crucial things when it comes to optimizing the smart home setup. Power cycled several times Unfortunately, Im still not feeling very well today, so Im only going be able to help you a piece at a time and if anybody else wants to jump in, please do. Each device can be set with the checkbox beside each device. Please help. Lets take a look at the best ways to fix an unresponsive Alexa device. And all you have there are two different DTHs added to your library. Frankly, theres no direct way to update Alexas firmware. Select the device that you're having trouble with. When dealing with smart light bulbs this is a more frustrating problem. You can only create Alexa routines through the Amazon Alexa app. As a smart home is never "finished", he's continuing to find more ways to automate and improve his home, as new devices are released and technology evolves. Without the skills enabled, some devices just don . I have an Alex Echo, Smartthings hub, and various devices. So, if your WiFi is unstable, expect your Alexa device to lag or become unresponsive. Since Alexa only works with WiFi, your new smart device has to be connected to the WiFi too. Ive tried all the tricks I know of, but she is unresponsive. Newbie here. If so, then thats the reason why. From there, you can go about adjusting the configurations to personalize the system. You will be able to turn the virtual switch part on and off just with the official smart lighting feature. Requires a Wi-Fi, Bluetooth or other wireless network connection and devices registered to SmartThings app. THAT LOSES ME A BIT. So for now, lets just call it zebra. Zebra is a virtual contact sensor. Thats a different device. I also have Philips Hue hub, and a SmartThings Hub for related accessories, and have the Hue and SmartThings Skills enabled too. Typically, the app is named after the devices brand name. There is simply no point in wasting hours of your time trying these basic fixes when the unit itself is damaged. Perhaps your device got disconnected from your internet. Then, input the new or default wake word. Im getting pretty tired of Alexa refusing to work with things. I have an Alexa that I have had for several years. Once all of the devices boot back up, try the voice command again to see if Alexa can successfully communicate. Reconnecting your devices is easy but can be time-consuming. It's possible that one of the Echo devices is an Echo Plus, but I can't see anything in the app or on the Echo itself that indicates this. I also have a number of smart plugs. Any advice? Power cycle your devices (Turn them off and on again! Alexa devices have different microphone buttons. Alexa devices use WiFi to work. Thats when we say that Alexa can be used as a man in the middle integration. If you often change the wake word, then that may be the reason why your Alexa device is unresponsive. Have you enabled their Alexa skills already? We even tried removing a device and Alexa cannot now find it. So it seems there is something up with the device health in smartthings. Click Forget All to disable . govee lights not responding to alexa - rfpi.com Many duplicate Hue and SmartThings devices showing in Alexa app To resolve the issue, update your Alexa device firmware. This will be more than enough to help you get a consistent response from the unit. Alexa may also seem unresponsive if the new smart device isnt set up, turned off, incompatible, or connected to a different WiFi. IN CLOSING: They work very well. I hope youre feeling better! "Server is unresponsive" for thermostat : r/amazonecho - Reddit Alexa works with thousands of smart devices. Once you get a handle on using voice control, you may wonder if the remote is even worth it. So you would end up with one ST automation and one Alexa routine for every tap pattern on the button. ME TOO! A lot of smart devices have a separate app created by the manufacturer where you can control the device directly. Meaning they have to be plugged in all the time. Can you reach out to the company itself? 5. I talk a lot about turning things off and on again. If you know how to change Alexas wake word, then this process is easy for you. I'm sure the ring video doorbell in the alert, smartthings can send you can turn on the same connected on ios and you can. Next, check if the power outlet has a charge by using an outlet tester. So Echo is like theres nothing for me to do with this device, I dont even care that it exists. Therefore it cannot be discovered by Alexa. To do this, go to the Alexa app, tap More, Skills & Games, then tap Search . Ill experiment with deleting one, then the other. ONLY ONE BUTTON DEVICE IS IN THE ST WEB LIST OF DEVICES. If you're connecting to Alexa with the wrong Wi-Fi password, this could be the cause of the problem. The Pierron DTH is for a virtual device. However, errors do happen. JD: But only the virtual device will show up on the Amazon list of devices, because it cant see ST buttons.. Update the device manufacturers app and the Alexa app to the latest version, 9. From there, you can go about fixing the device pretty easily. Or you could have a really old version of the Amazon Alexa app, which could be causing you problems. Even after reinstalling the application, if youre not able to get your SmartThings devices working, then you should try removing all the malfunctioning devices. Delete the shark App if there is one and reinstall it. For this youll need to check your Wi-Fi router settings and look for features like AP Isolation, Client Isolation, UNPN. When you create a virtual device you then would have two devices, the original physical button that you can hold in your hand and the virtual device. Brand-new devices that are unregistered are considered non-existent. I cant tell the difference between a DTH that handles the physical switch and one that handles the virtual switch. It doesnt make any difference whether you have 2 or 12 or 51. If you want to stop Alexa from whispering, disable the whisper mode. Instead of supporting one tap, double tap, and hold, it only supported a one-tap function. In these cases, recent firmware update to the router activated a tighter security protocol. Perhaps you can schedule it to turn on before bedtime and turn off before your morning alarm. When you create a virtual device, you have to manually assign a device type handler to it because theres no actual discovery process at that point. The one remnant I cant delete is the SmartApp I guess I set up. @JDRoberts, You will be much, much happier with the Echo Remote control. If thats the case, then the issue must be on the Alexa device itself. THE SMARTTHINGS BUTTON WILL HELP THE WIFE ACCEPTANCE FACTOR OF MY FORAY INTO ALEXA AND AUTOMATION. FAQ: Can I trigger an Echo Action without Speaking to It? Youll know if theres WiFi interference when the connection suddenly slows down or cuts off. But it doesnt respond. But there are a lot of ways you can resolve it. A simple restart may fix Alexa and the Echo's Wi-Fi connectivity issues. You can resolve the problem by reconnecting your Alexa device to your WiFi network. You dont always have to upgrade your internet plan. To determine if a device can cause interference, know if it uses radio frequencies. And your smart device also depends on its manufacturer app. Make sure your Wi-Fi password is correct. Click here to manage the Alexa skills and devices. If you have changed its wake word and still keep calling Alexa Alexa, it wouldnt respond. Youve just successfully power cycled your device! Meaning it wont respond to your queries. The smart plugs all work when controlled through the remaining 3 echo devices or through the apps on my phone. Check if the WiFi network matches the same network connected to your Alexa device. Some devices require that you enable their Alexa skills to complete pairing. My device is already set up, and it is powered on. Wait a minute: how do you turn on a contact sensor? So, if you believe that your issue is unique, then your best bet is to ask the SmartThings team for support. With this, users can control their smart devices more easily using Alexa. JD said: If you live with other people, its quite possible that a family member unplugged the device by accident. The Truth, Alexa wont respond to any of your queries. Once youve reached this limit, your ISP will throttle your internet. Should Smart Devices Be on a Separate Network? You only have to change the input on the settings. You can also try plugging other devices to see if its working. The device Alexa is attempting to control runs on firmware, which is essentially software that makes the device work. What it should find is the virtual device. See the FAQ. 3. You dont have to do anything more with any device handlers for it. This includes smart bulbs and plugs from different manufacturers. And they cant do that if they are not on the same network. (eg: Zwave moisture sensors, Zwave door sensors, WiFi & Zwave plugs, zigbee switch actuator, zwave switch relay, etc.) Tip: You can also ask Alexa, check for updates to see if everything is as it should be. Samsung's SmartThings app is now available on Windows 10. They all became unresponsive. 4. You will have to go through a warranty claim to get a fresh piece, and there are no quick methods around it. As these platforms power cloud services for a wide range of smart home manufacturers, the impact is felt far and wide. Google has its own speed test in its search so by clicking that you can see what your internet speed is. I ONLY UNPACKED THE FIRST ST BUTTON. But then can fail to do so if there are system errors. As a result, the smart device will fail to connect with your Alexa device as well. Already have: I have the original Alexa the large one. I added the Sengled app in hopes of correcting the problem but it didnt do anything more than the Alexa app. My mindset: Other people use the ST button. Click on More, proceed to Skills & Games, and select Your Skills.. So Im not going to say its impossible, but I am going to say its crazy complicated. Doing this removes bugs and allows Alexa to receive update notifications. But we cant Use a smartthings button as the trigger. The echo remote is more intuitive for wifey. She could see it, but said it was unresponsive. Not one damned thing. And that includes your custom wake word. Compare Hubitat Vs SmartThings Which Ones Better? With my ST Button approach, it was gonna be: If Alexa cant still detect your new smart device, it must be because its connected to a different WiFi network. From a SmartThings point of view this is no different then setting it up so that when you press the button a particular light comes on. From there, you can go about checking the response after the device has a chance to connect to the router. 8 Ways To Fix WeMo Plug Not Responding To Alexa You can get rid of some of these errors and speed up your device by upgrading its firmware. You can do that by soft resetting your Alexa device. It should respond now. The virtual device DTH works fine, I think perhaps youre still misunderstanding the basic concept. (Other than complaining directly to the manufacturer!). My wife will have an easier time using it. In this case, these devices can be much more susceptible to interference from other radio signals, or even physical obstructions like closed doors. For example, you can limit your smart TV usage to 3 hours a day. That will not only ensure a better response time, but you will not have to yell at the unit ever again just to get the command registered. If you cannot connect to Wi-Fi on your smartphone, then you need to turn on or restart your router. Perhaps your guests had switched off the lights in the guest room when they left. When I go in to the alexa app it says the same thing that the device is unresponsive. Ive checked to see if the manufacturers app is fully up to date and if not, updated it. Are you sure that Alexa is the problem and not your guest room lights? Well, did you factory reset your Alexa device recently? So, if youre new to the market and are not really sure about spending money on this system, there is no need to hesitate. Or your Wi-Fi network might be operational, however your ISP (internet service provider e.g. After about two hours of uninstalling and re-discovering each of them, they worked for about 24 hours before it happened again. Then, select Network Settings or similar. * Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except After that, log into your Amazon account and try using SmartThings devices. So, if your smart hub is not Alexa-registered, then Alexa wont respond to any of your queries. Everything is working for me. To check this, I usually stand beside my router and connect to my Wi-Fi network on my smartphone, disable mobile data and then in Google I search for speed test. I entered the Alexa app, and tried to Discover New Devices. Like smartphones, Alexa devices have firmware. Alexa reports of the button: The device is unresponsive. Even more frustrating if dealing with their customer support and they blame each other! I DONT HAVE AN original DTH. With the problems Im having, Im thinking of throwing in the towel. Never undertake a task you are not competent in performing and if in any doubt, we recommend you utilize the services of an insured professional. Always with our lamps which have smart bulbs that use the Wiz app along with Alexa. Both the apps work fine. IM TAKING NOTES TO USE FOR SETTING UP THE 2ND BUTTON. The lights always work fine through the Philips app so I dont think its an issue on that end. So if what you want is to be able to click the SmartThings button once and change the volume to setting 5 you can do that. A factory reset wipes the device completely and returns it to its original form. In thinking about my problem, maybe its related to having two Device Handlers? Confirm the connected device has power, 3. And you would have to use webcore to keep track of where you had been and then where you wanted to go. So there you are. PURPOSE: #1: CONTROL ALEXA VOLUME. If your Alexa device is still unresponsive, you may need to uninstall and reinstall the manufacturer's app to resolve the problem. Turn off the toggle switch that allows Alexa access to all devices. Gosund Mini Smart Plug Functions 1 11 3 Work with Alexa, Google Assistant Step 1: Set your . (but I may be wrong) And deleting it doesnt make any difference. It looks like the Tuya / Smart Life cloud service had an outage for a number of hours on the 10th of June which was the problem. YOUR CLEAR EXPLANATION HELPS GREATLY, VERSUS INFO FROM THE WEB THAT IS LESS CLEAR. Extra routers help distribute WiFi signals on unreachable areas in your home. Same here. Review your user manual and see if skill-enabling is necessary for the smart device to work. Find many great new & used options and get the best deals for Amazon Alexa Voice Remote Control for Echo and Echo Dot at the best online prices at eBay! Daniel founded Smart Home Perfected in 2019 as a personal passion project. 1. B) ILL SCRUTINIZE WHAT TWO DTHS I USE. . To re-enable the skill, search for it via the search icon in the top right of the screen. I reset the hub (pulled the plug and 1 battery) when it came back on, the device was OK again. In those cases the Skill Expires and needs to be re-enabled. JD: When you create a virtual device you then would have two devices, the original physical button that you can hold in your hand and the virtual device. I have 3 Echo devices: Echo (2016), Echo (2017) and an Echo Show 2nd Gen. WiFi routers and most smart devices have a 2.4 GHz frequency band. However, if your plug is unresponsive, there are two ways that you can use to update the firmware on these plugs. Because if yes, there are high chances that Alexa is not really unresponsive. * in compliance with the License. Moreover, you can also modify the commands to match more personalized phrases that are easy to trigger. A device is something that will show up on the things list in the smartthings mobile app. If the device doesnt respond, then the problem is not with Alexa but with the actual device. So I keep at it ,trying to find MY simple mistake, and/or clearing up MY confusion. * bjpierron/SmartThings-Alexa/blob/master/devicetypes/bjpierron/simulated-alexa-switch.src/simulated-alexa-switch.groovy, bjpierron/SmartThings-Alexa/blob/master/devicetypes/bjpierron/simulated-alexa-button.src/simulated-alexa-button.groovy. Im open to any suggestions you may have. So voila! But Alexa remains unresponsive. Once youve connected your Alexa device to your WiFi, make sure to do the same to your other smart devices. You will not be able to get any response from the device when the room is cluttered with interference. So, you have to be really close to the device to hear its response. Can we just back up for a minute and can you describe in detail exactly what you were trying to accomplish just from a use case standpoint? Im not trying something that is 10+ in difficulty. That will be more than enough to help you with the majority of these errors. Send a couple hours trying to pair them and reset everything from my router to my apps. One of the devices became unresponsive in Alexa after an Android update and the other 5 devices worked fine. Echo routines do give us the ability to set device settings and one of the options is to change the volume. Sometimes, it is even better if you can physically move your router closer to the smart device. If someone turns the light switch off, no power is getting to the bulb. Check if the WiFi network matches the same network connected to your Alexa device. And with the DTH in place, the button last some functionality in ST. Do all the steps there in exactly the order listed even if you think you have already done some of them before. I did get the bedroom light working again but the porch multi-color light will not. My WiFi connection is stable. As in point 3, Ive previously restarted both the device as well as closing and re-opening the app which sometimes works. Continuing on, the next roadblock is trying to find a DTH for the ST button hardware. . Ive been on calls for hours with Alexa support and more than not its a ping pong match between Amazon telling me to contact Philips and Phillips telling me to contact Amazon. Regardless of whether your new device is an extra pair or not, it must be set up first. I just added a SmartThings button to my system. It is currently in set up mode with the orange ring going around but nothings works. If it is, remove Alexa from your Linked Services in the SmartThings app's settings before re-adding. I have done just about everything to get her to work .i can see it still resoind in a way..like typing Try saying and gives examples..nothing works. The process is quite simple and has a high probability of fixing the given error. Are there no bite marks on the cord? Or turn on a WiFi light switch that works with Alexa. Sometimes it can be the manufacturers app that has an issue. ( 2nd post) I hope I posted in the right section. Incredibly frustrating and cannot seem to find a solution. Hi All, I have a Stelpro Ki Thermastat that works great with smartthings, but alexa is not recognizing it. Luckily, fixing these issues is not that difficult. Under the Reset Settings menu, select the Factory Reset option and select the selected option. Your internet service provider (ISP) sets a monthly data limit to your plan. and you still need one echo routine for every individual setting that you want to have, so I guess 10 of those. JD: From your description, I dont understand which one Alexa has discovered. Alexa cant communicate with unregistered devices. I accindently have my TV connected to my echo show but she doesnt resond at all either except to say Something went wrong. Click the Search icon and enter the app name and click Enable to Use. Follow the instructions and your voice commands should be back up and running. After putting some fresh batteries in it, I was able to get it to pair with a very modern Echo Show. JD: Both of these devices will show up in the smartthings mobile app. Uninstall and reinstall the device manufacturers app, 10. As you can see above, updating the app version usually doesn't require you to set up the device again -whereas this approach will. one tap: volume up To check this there are a variety of Wi-Fi signal checker apps you can install on your phone. If the device does respond to your input, then you will be sure that the units programming is to blame here. You should also make sure that youre using the newer version of the skill on your Alexa app if you want to keep using your SmartThings devices. Test the Wi-Fi password on another device, and if necessary, change it and try connecting Alexa again. Since it works with WiFi, your smart devices should stay on all the time. Now we have a device that is visible to both smartthings and Alexa which can be used in an Alexa routine. Just sayin. Its becoming an every day pain in the butt. I hope you get feeling better soon! After renaming your device in any smart home app, you need to do two things: Delete the device from your Alexa app, then add it back. Very frustrating. 1 year ago. So I thew in the towel. So I used two device handlers. If it's cranked all the way up, lower it. For issues related to the SmartThings Skill or connected Samsung products, contact Samsung Support. I BOUGHT TWO SMARTTHINGS BUTTONS. Look for the skill or device in question. capability "Actuator" Both of these devices will show up in the smartthings mobile app. Its difficult to avoid dependencies on cloud services with smart home devices (as Alexa itself is a cloud service). Heres the FAQ for how you create a virtual device in smartthings: A Device type handler, on the other hand, is just a little bit of code which is used to tell smartthings how to format messages coming to or from a device. meross Smart WiFi Table Lamp, Bedside Lamp, Compatible with Apple Your Alexa device is unresponsive because the WiFi connection is unstable or has low bandwidth. Ive followed all of the recommendations and still cant get Alexa to work. So, be sure to thoroughly check up on the unit before going through these methods. problem sorted out by just removing the SmartThings, 6 Ways To Troubleshoot Eufy Smart Lock Keeps Going Offline, 8 Reasons Why Meross Smart Plug Wont Connect To Wi-Fi. And thats why you sometimes experience slow internet speed, usually on the 3rd or 4th week of the month. Verify the manufacturers app still works. If the firmware of your Alexa device is outdated, it can avoid receiving voice and app commands. YOU STATED The physical button uses its own original DTH. NO DTH WAS PROVIDED. Then, connect with the correct WiFi network. Because its going to work perfectly for both increase volume and decrease volume and the project will be done. I bet its still under warranty (which is longer than you might think) so contact the company that made it. These bugs can cause the apps system to freeze and prevent receiving new data. Heres the FAQ on adding custom device type handlers to your account: FAQ: An Overview of Using Custom Code in SmartThings (SmartThings Classic, Groovy Code).
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