and/or modification. Explore 30 American Airlines jobs right now! Aydanos a proteger Glassdoor y demustranos que eres una persona real. Customer Service Representative - American Airlines Remote Jobs DISCLAIMER: By using or accessing this website, I agree to its Terms of Use and all other Policies. On our global network, you, your family, and friends can travel to 365 destinations on more than 6,800 daily flights. American Airlines Customer Service Representative-Office Based Phoenix, AZ 7d $14.74 Per Hour (Employer est.) Proficiency with computers, especially with regards to CRM software. Receipts and refunds. And you will be doing reroutes for people that their flight was cancelled from your airline or any other airline. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more, Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate. revenues to American. para informarnos de que tienes problemas. Airline Customer Service Agent Resume Examples in 2023 The following information will acquaint you with our qualifications, recruitment process, and training. The mean annual wage for airline customer service agents was $38,050, or $18.29 per hour, as reported in 2016 by the U.S. Bureau of Labor Statistics. When necessary, refer customers to customer service representatives. Subscribe to our newsletter to get the latest jobs right to your email, Customer Service Representative Delta Remote Jobs, Customer Service Agent Delta Airlines Remote Jobs. Trainees should have $1,500-$2,000 available Airlines Customer Service philosophy and attend classes on in-flight service, aircraft familiarization and emergency American Airlines, Inc fully considers all qualified applicants including those with a criminal history. Similar Customer Service Representative jobs, American Airlines Customer Service Representative Jobs, Accepting, checking, and tagging customers baggage at kiosks, Processing and completing credit card baggage transactions at kiosks, Assisting customers with self-service kiosk check-in and kiosk baggage processing, Accepting and activating customers self-tagged baggage, Performing clearance and verification of documents at kiosks, Possibly performing additional related duties as deemed operationally necessary by management in with the collective bargaining agreement, Work shifts that include irregular and/or extended hours, weekends, and holidays, High School diploma or GED or international equivalent. $34K-$44K Per Year (Glassdoor est.) The Customer Assistance Representative interacts with customers in a courteous, efficient, friendly and professional manner: These are the essential functions of the job. Se continui a visualizzare As you embark on a new journey, youll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. questo messaggio, invia un'email all'indirizzo American Airlines Dfw Premium Services Representative Interview If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. their duties according to FAA, aircraft manufacturers and company regulations, specifications, procedures and instructions. enviando un correo electrnico a Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Required fields are marked *. Flight Officer employment requires a minimum age of 21, and 350 hours in Fixed Wing Aircraft as a pilot in command or co-pilot. American Airlines Vacations. If you are nit a U.S. citizen, you must They also perform janitorial work in American facilities and offices. She is the author and co-author of 12 books focusing on customer service, diversity and team building. Flight Officer employment requires a minimum age of 21, and 350 hours in Fixed Wing Aircraft as a pilot in command or co-pilot. In a call center, an airline customer service agent helps customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs. Secretarial & As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Example #1 Example #2 Example #3 Mina Sayed (123) 456-7890 minasayed@example.com 123 Carpenter Street, Philadelphia, PA, 12345 Profile An Airline Customer Service Agent with three years of experience specializing in communication, client relations, operational support, and process improvement. aircraft, provide beverage and/or food service during flight and maintain a friendly, courteous, caring atmosphere, establishing Customer Assistance Representative at American Airlines Aviaiton Schools makes researching and finding an aviation college, university, flight school or professional training facility simple. Accommodations and meals are provided by American Airlines. and frequently resolve difficulties associated with a passengers travel. These employees deal directly with the customers at airport locations. If you can get by that, it was a great experience. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. Customer Assistance Representative Part Time. As you embark on a new journey, youll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Customer service experience is also a plus. + Greeting customers when they enter the airport or arrive in the ticket area, + Monitor the ticket counter area to ensure it is in compliance with safety policies and procedures, + Assisting customers with self-service kiosk check-in and kiosk baggage processing (e.g., printing boarding passes and receipts), + Servicing and maintaining kiosk machines (e.g., load paper, clean surfaces), + Troubleshooting kiosk technology issues to identify the source of issues or errors, + Communicating with IT about kiosk technology issues that require additional servicing, + Verifying that customers carry-on baggage complies with FAA/American Airlines polices (e.g., size, quantity), + Verifying and clearing travel documents (e.g., passports, visas) for customers traveling internationally (e.g., using the Timatic database available in the kiosk), + Assisting customers with checked baggage processing (e.g., completing credit card transaction, self-tagging, verifying weight), + Queuing lines in ticket counter areas based on departure times or type of assistance needed (e.g., special assistance, to reduce volume of lines or wait time), + Accepting and activating customers self-tagged baggage at the activation station, + Physically moving baggage throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location), + Assisting customers with checking their assistive devices, sporting equipment, and other oversized items (e.g., verify adherence to appropriate policies), + Refer customers to customer service agents when appropriate, + Performing clearance and verification of documents at kiosks, + Assisting with the physical movement of non-ambulatory customers as they board, deplane, or otherwise move throughout the gate and larger terminal area, + Assisting unaccompanied minors with boarding, deplaning, or other transportation, + Providing customers with gate information and directions, + Performing paging activities (e.g., to announce forgotten items, to ask customers to return to locked bags) (at some airports), + Possibly performing additional related duties as deemed operationally necessary by management consistent with the collective bargaining agreement, + Reporting to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays Complete job-relevant trainings, + Adhere to government regulations (e.g., DOT, FAA, TSA), + Adhere to company policies, procedures, and performance standards, + Wear uniforms as required by company policy, + Provide quality customer service in a professional manner in accordance with Americans guidelines, + Use multiple internal resources/systems, including during customer interactions, Minimum Qualifications- Education & Prior Job Experience, + High School diploma or GED or international equivalent. The starting hourly rate is $18.00. Programmer Trainees Opportunities Starting pay of $17/hour with opportunities for overtime and shift pick-ups. Prior to commencing training, those selected must possess At Avjobs.com, We help People Get Jobs! Passenger Operation Control functions, such as air-to-ground communication, and Tower functions, may be required. routes and are required to serve a commitment of up to one year once assigned to a base. Si vous continuez voir ce You always got airline discounts, so that was one of my favorite things about it. Cars, hotels and activities. no limitations -OR- Current Air Transport Pilot Rating (multi-engine). Communicating with IT about kiosk technology issues that necessitate additional maintenance. Are you ready to explore a world of possibilities, both at work and during your time off? Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Nous sommes dsols pour la gne occasionne. For example, a weather or safety issue may cause the cancellation of several flights. excuses voor het ongemak. Fluent conversational ability in languages spoken in Performing this work, employees must operate a variety of motorized equipment requiring a high degree of operating Cabin Serviceman And from there, some people got chosen to maybe do typing tests. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. The terms and conditions of this position are covered by the CWA - IBT Collective Bargaining Agreement. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie After that, we were excused from the room, and we would come back a half hour later. The auto mechanic services and repairs ground service equipment including portable stairs, fuel and food trucks, towing om ons te informeren over dit probleem. + Read, write, fluently speak and understand the English language. an International flight assignment is slightly higher than Domestic and, if vacancies exist, is awarded by seniority We support and obey laws that prohibit discrimination everywhere we do business. base are considered after completion of the 6-month probationary period and are awarded in system seniority order, depending Are you ready to feel a tremendous sense of pride and satisfaction as you contribute to the smooth operation of the worlds largest airline as we care for people on their lifes journey? American Airlines. While working in an airport, you provide customers with baggage assistance, confirm travel reservations and itineraries, complete flight check-ins, and print tickets using a point-of-sale system. Airline Customer Service Agent Resume Example | MPR Our customer service teams are a key voice of our company. They would go around the room, and you would have to talk about yourself, say who you were and something about yourself. Must be authorized to work in the United States. RSS, and Typists, Secretaries, Word Processors and many other positions of a clerical nature. And thats just the start, we also offer virtual doctor visits, flexible spending accounts and more. Caso continue recebendo esta mensagem, What Career Field Would a Flight Attendant Fall Under? Attention to detail, problem-solving skills and a knack for interacting with customers is essential in this position. Customer Assistance Representative Part Time Job Opening in Caso continue recebendo esta mensagem, Performing document clearance and verification at kiosks. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. Additional duties include baggage and cargo handling, dispatching At American, you are free to be yourself. They will be purchasing tickets from you. An airline customer service agent works either in an airport or a call center. American Airlines Customer Service Representative Jobs Transfers We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Customer Service Specialist. Education and prior job experience are required as minimum qualifications. If you are a member of the CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Premium Customer Service Representative Part Time Job in Philadelphia Two specific types of mechanics include Line Maintenance Mechanics and Maintenance Base Overhaul Mechanics. Follow company policies, procedures, and performance expectations. Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools, resources, and support you need. Salaries and benefits can vary. American Airlines is seeking Full Time Office-Based Representative at the Raleigh Reservations Office, located in Cary, NC. Expense money is paid for each Certificates, ratings, permits: FAA Commercial License (multi-engine) with an instrument rating, You must have a high school diploma or GED to be eligible for an airline customer service agent position. If you continue to see this 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Full-Time Call Center Representative / Home-Based Reservations Part-Time. I acknowledge and agree that the Terms of Use and all other Policies for this Website are available to me, and I have read the, IL Dept of Commerce & Economic Opportunity. Travel Benefits: Are you ready to travel the world? Aydanos a proteger Glassdoor verificando que eres una persona real. In today's job market, that's more important than ever.Avjobs.com does the legwork for you!Know who is hiring and whereEasily create a resume with our Resume BuilderReceive quality, maximum exposure among industry employersReview interview tips & questionsCreate your own target market campaign using the Avjobs Aviation DirectoryActively search our fresh list of job openingsMarket yourself to 6500+ employersMaximized your hiring potential using the Career GuideReview our Aviation Glossary, Acronyms & Alphabet, and list Airport CodesRead industry news & updatesApply quickly with our One Click Application serviceBecome the featured Resume of the WeekThese tools are essential to your job search strategy. Part-Time. Si continas viendo este mensaje, Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more, Receiving and directing incoming calls, greeting and directing customers, tagging and handling baggage, Preparing tickets, determining fares and routing to assure passenger's travel needs are met. All applications will only be submitted through this site, and we will never require payment at any time during the application process. Wir entschuldigen uns fr die Umstnde. envie um e-mail para The mean annual wage for airline customer service agents was $38,050, or $18.29 per hour, as reported in 2016 by the U.S. Bureau of Labor Statistics.
