In doing so, we risk repeating the patterns of failure that have meant that the Lawrence family will never see full justice for their son, with only two of his killers having been convicted after 18 years.In Hackney we are committed to becoming an anti-racist organisation and have publicly shared the journey we have been on over recent years. This is our new website design - it's work in progress. The dxw newsletter is a regular update on what we've been doing and thinking about. This is to make sure that there is no danger to residents or serious damage to property. Composting is a natural process that transforms waste from your kitchen and garden into a nutrient-rich food product for your garden. Working at Hackney Council: 84 Hackney Council Reviews - Indeed hackneycouncil - YouTube The officer investigating your complaint will provide you with as much information as allowed but this will be dependent on the nature of the complaint and will be considered on a case by case basis. London Borough of Hackney | LinkedIn To do this, it engaged us to work in partnership with FutureGov. Some schools will close, while others could remain open to particular groups, school years or vulnerable pupils. Hackney Council Jobs - 2023 | Indeed.com Our repairs telephone number is 020 8356 3691. The donation period for March 2023 is between 1 and 29 March 2023. Around half of the 7,000 repairs open on our books at the end of November have now been completed, and the Council is committed to completing all outstanding repairs by July. Reuse and repair pop-up events allow you to: We deliver them in partnership with Forest Recycling Project and Hackney Fixers. 0345 257 7520 Visit Hackney Real Nappy. Delivering the Small Business Commissioner service, Running a pre-discovery to help unlock funding, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Throughout the pandemic our teams worked tirelessly to deliver a repairs service to our tenants. Items are assessed and categorised based on recommended retail price (RRP) and condition. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. A plumber will visit all reported leaks in our homes by at the latest the end of the following day after they were reported to either fix it or schedule any work needed to repair it. Hackney Libraries and the Sustainability team are working together to provide extra support for residents this winter. Some damp is caused by condensation leading to the growth of mould which appears as a cloud of little black dot and has an unpleasant smell. An example of a normal repairwould bereplacing tap washers. This will dictate how many tokens you can swap: The Seam or The Reclaimery will be on site all day to help with alterations and therell be clothes repairs and customisations sessions. 6617101. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. Council repairs officer standing by a Hackney Homes van by a block of flats, Council repairs officer by a Hackney Homes van, Cllr Clayeon McKenzie, Cabinet Member for Housing Services and Resident Participation, New way of reporting non-emergency housing repairs online launched. Anyone wanting to report a repair or find out how their request is progressing should call020 8356 3691(Mon-Fri 8am-7pm; Sat 9am-1pm). The Council receives around 80,000 requests for repairs a year. Before you report a heating or hot water system repair, you should: If you need help with your energy bills, see energy costs advice help with the rising cost of living. Building a Report a Repair service - dxw Every year, around 170,000 repairs are reported, predominantly by phone call, by the 25,000 tenants and leaseholders in the borough. The council is continually looking at ways to improve the service it delivers, which will lead to increased customer satisfaction. This increased the number of residents able to book their own appointment to 55% a further 25% decrease in the number of reported repairs needing a call. Now the Council is looking to push forward with delivering further improvements to its repairs service - including working with residents to develop a new repairs charter, outlining what people should expect from the service. Our partner charity, TRAID, offers a free home collection service for unwanted clothes. 1 King's Cross Bridge Please sign in with your Hackney email account. It is an important part of the Councils commitment to delivering a first class repairs service to people living in Hackney Council homes across the borough. Select a security question. You might choose this option if youve recently had a clear out or have a large number of unwanted clothes to donate. It is designed to help make it as simple as possible for people to report issues in their home as part of the Councils investment in continually enhancing its housing service for its tenants and delivering a safer Hackney for all. It also made life unnecessarily difficult for residents who could only call during the contact centres working hours to report and follow up the repairs they needed on their homes. "@DaiaidDai @OCONNOR_KJ @mayorofhackney Hi. This scheme is delivered in partnership with Forest Recycling Project. The shocking murder of Stephen Lawrence exposed the pervasive issue of racism in our society and led to an overwhelming mix of emotions - grief, anger, and frustration. Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. Browse the rails and use your token currency to exchange for new preloved items. Hackney Council on Twitter: "@mii_kii0 Please contact the repairs Collect it in a water butt and you can have your own mini reservoir for watering your garden. All small electrical goods will be safety tested on the day. Fleet Compliance Officer new Hackney Borough Council 3.9 London E8 Permanent + 1 Registered office Calls Landing, 36-38 The Calls, Leeds, LS2 7EW. To view the Capital Update Report to Cabinet, visit: https://hackney.moderngov.co.uk/documents/s83154/April%202023%20Capital%20Update%20Property%20Disposals%20Acquisitions%20Report.pdf. Drive to improve our repairs service continues as pandemic backlog cleared Report a Repair: our work with Hackney Council - dxw The investigation will usually take up to an average of 10 working days, where a complaint is complex and likely to take longer than 10 working days, we will inform you of the need for an extension as soon as we can, usually within 5 working days of logging the complaint, we will discuss the problem with you to understand what solution you are looking for. This can vary depending on the matter, but is likely to be in the region of 12 months since knowing about the problem. In such cases, the usualcomplaints procedurewill be followed, butthere are also separate processes governing these issues which may include the involvement of human resourcesand a review by our code of conduct officers. Residents' satisfaction levels with the quality of repair work in July 2022 was 73% compared to 62% in June 2022 and 57% in January. The general provisions of the complaints procedure will apply;however, please state that your complaint is being made under the fluency duty. We are a proudly inclusive organisation, and strive to be an ally of the LGBTQIA+ community and the movement towards equality for all marginalised people. We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackney's first real-time performance dashboard. for support with contraception, health and wellbeing, healthy eating, drugs and/or alcohol and much more. You can take some simple steps to reduce condensation, helping to prevent damp and mould. London WC2B 4HN Or visit the council's live webchat service at hackney.gov.uk/repairs, Monday to Friday . Chats Lunch Club - A series of lunch clubs for seniors in the borough, some of whom are first-generation Windrush, which will include poetry readings, storytelling, exercise with a Caribbean theme, sing-a-longs, bingo, raffles, board games and a Windrush 75 party. This became Hackney council's first digital service to successfully pass the Local Government Digital Service Standard assessment. They can book appointments for simple repairs themselves at times that suit them. Subscribe http://www.hackney.gov.uk Home Videos Shorts Live Playlists Community. Based on what we learned, we then developed a prototype service that was tested with users. They will also be able to select a time for a member of our repairs team to visit their home to either carry out the repair or investigate what steps are needed to fix the issue. Hackney's ambition for housing. Leeds, LS2 7EW "@jaycey_ Hi. The project. We are a proudly inclusive organisation, and strive to be an ally of the LGBTQIA+ community and the movement towards equality for all marginalised people. To help reassure tenants and restore their confidence in the service a new repairs charter is being developed outlining the support they can expect when contacting the Council regarding a repair. This is significant because the cost of sending a plumber or electrician out to a repair job that they dont have the skills to fix is much higher than an agent taking a call and making sure the right tradesperson is sent out. This scheme is delivered in partnership with Hackney Fixers. If your school is open, its important that you still send your child to attend. The proposals for each play area follow work to refurbish play areas at four other parks this year. Through decades of challenging institutional racism, they have worked towards a fairer and more equal society and they managed to effect significant change in the UKs justice system and the Race Relations Amendment Act.At Hackney we shall use Stephen's death as a defining moment in the fight against racism and in the search for justice for victims of racial discrimination. Items that arent suitable for donations can be recycled and made into new items, such as padding for chairs and car seats or industrial blankets. Itpulls together the very best recipes, hacks, tips and tricks to deliver a weekly dose of inspiration that will help you save money, eat better and help the planet. We still have a way to go but we are making good progress towards achieving our aim. Tropical Isles- A photo exhibition exploring and showcasing personal stories of Hackneys first-generation Windrush and their families plus a Q&A. Visit one of our libraries to pick up a warm coat or donate a warm coat for someone who needs one.
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