46% of Southwest Airlines employees are women, while 54% are men. People are, and always have been, the heartbeat of Southwest Airlines, and we work to advance and connect them to the things that are important in their lives. clip: rect(0,0,0,0); } Privacy Policy Trademarks Do Not Sell/Share My Personal Information. 20 Southwest Airlines Statistics [2023]: Passengers, Though not the biggest part of Southwest Airlines, freight service plays a key role in diversifying Southwests assets, which gives them strength within the industry. } } Southwest Airlines Co. All Rights Reserved. Southwest Airlines is one of the most popular airlines in the United States. width: 348px; div.footer div.flex-placement a:hover { They include: Southwest provided WebSouthwest Airlines Customer Representatives handle, on average, 80,000 calls daily; 562,000 calls weekly; and 2.4 million calls monthly. overflow: hidden; Southwest will provide a stable work environment with equal opportunity for learning and personal growth. html[lang="es"] .header-flyout--promo-section .link--text div:nth-of-type(1) { font-size: ; } Initiatives to fulfill our commitments are driven by a DEI Department, who also have established a cross-functional Executive Steering Committee, and working Team. None of the information on this page has been provided or approved by Southwest Airlines. This gives customers many different options. Mar. External site which may or may not meet accessibility guidelines. Youll Face Fewer Delays If You Fly These 6 U.S. Airlines. Accessed April 21, 2022. Home / Citizenship / People / Diversity, Equity, & Inclusion (DEI). WebConsumers from all age groups use this airline in the U.S., and it is almost equally popular among both female and male customers there. div.footer div.flex-placement b a:hover { Since its humble beginnings as a regional airline in Texas, Southwest has grown to dominate the entirety of the United States domestic market, able to challenge larger players such as American and Delta Airlines. height: 1px; Southwest Airlines Want more demographic options? Privacy Policy Trademarks Do Not Sell/Share My Personal Information. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { Domestic travel still makes up the vast majority of Southwest Airlines passenger totals. left: 467px !important; Empowered Employees make great ambassadors that help attract tomorrows talent to our Southwest Family. When Southwest originally was incorporated, the idea was to operate in three cities in Texas, but after taking over Morris Air and TranStar in 1987, this gave them a cutting advantage in the airline industry. The unique culture with respect to targeting or concentrating to provide air services to the locals is one of the benefits that has accrued. Since 2008, it has been, on average, 5.1% higher than the industry average. /* Temp - GNAV Espanol Chase ad font-sizefix */ html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { We are the airline with Heart, which represents the utmost love and care we have for our Customers and Employees. Were a Company of People. According to an overview in 2014 the company has around 45k employees and around 3.4k flights are operated each day. )"; /* Air Booking Select - Fare benefit sub-label workaround */ Southwests loyalty program accounted for $2.1 billion in revenue in 2021. Each of our Employees bring their own talents, creativity, and individuality. (opens popup). It takes every single one of us. Were known for putting People first, which includes recognizing, respecting, and valuing differences. These were perks that attracted people from different age groups. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { Southwest Airlines (Marketing Strategy Indicates external site which may or may not meet accessibility guidelines, 2023 Were committed to doing the right thing, which as outlined in our Human Rights Policy Statement, includes conducting business in a way that protects and promotes human rights. } Southwest Tarmac Delay Contingency Plan (English), Southwest Tarmac Delay Contingency Plan (Spanish), Do Not Sell/Share My Personal Information. } Southwest is also found in ten other countries. As of December 31, 2021, approximately 82% of our workforce was represented by labor unions. } color: #636363; A free inside look at company reviews and salaries posted anonymously by employees. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { Southwest Airlines Co. All Rights Reserved. On the one hand this strategy minimizes the risk of labor strife and increases employee satisfaction, which Southwest believes has a positive impact on service and the travel experience. 56% of Southwest Airlines employees are white. The fact the airline has a brand that appeals to price-conscious travelers who do not mind the } } Our disclosures are informed by the Global Reporting Initiative (GRI) and the Sustainability Accounting Standards Board (SASB), and aligned to the United Nations Sustainable Development Goals (SDGs). These efforts, commonly referred to as ESG (environmental, social, and governance), support our Purpose to connect People to whats important in their lives through friendly, reliable, and low-cost air travel, and our Vision of being the worlds most loved, most efficient, and most profitable airline. Southwest Airlines is a major US airline established in 1967 that services a multitude of cities in all 50 states and beyond. When hiring for customer service positions within the organization, Southwest focuses on attitudes rather than skills and encourages peer hiring. .air-check-in-edit-contact-information-banner--link { , Oct 10, 2022. Our history We first took flight in 1971 from Dallas (Love Field) to People representing diversity of Were committed to being a place where Employees feel welcomed and encouraged to bring their whole selves to work without fear of hate, racism, discrimination, harassment, intolerance, disrespect, or injustice. Bus-485 Environmental and Industry Analysis.docx display: block; But by the mid-2000s, that growth had largely tapered off. height: 6px; August 10, 2015 Its more than the symbol of our brand. (opens popup). Southwest It has a diverse set of destinations, reliable service, and strong financial figures. width: 1px; Southwest airlines is recognized for offering low-cost travel to travelers 3. This is actually quite impressive, considering how volatile the airline industry can be. 54% of Southwest Airlines employees are male and 46% of Southwest Airlines employees are female. But today Southwest pays market price for fuel, and its revenues have had to increase accordingly. Southwest offers flights to their passengers to get them to their destinations when they want to get there, on time, at the lowest possible fare. Majority of the passenger are looking for an airline service that will eliminate layovers and multiple stops as possible. We also have employment partnerships we leverage when sourcing diverse talent. } The company began service on June 18, 1971 from Love Field in Dallas to Houston and San Antonio. Compare LUV With Other Stocks From: To: Zoom: 30,000 35,000 40,000 45,000 50,000 55,000 60,000 65,000 Number of Employees Passengers of Southwest Airlines in the U.S. by age .air-check-in-edit-contact-information-banner--link { #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} Southwest operates a simplified airline to keep costs down. white-space: normal; Back in 1971 the airline began its services in Texas in the cities of Houston, San Antonio, and Dallas. On average, employees at Southwest Airlines stay with the company for 5.6 years. Our focus is to fuel ongoing momentum to operationalize DEI in our processes and practices to achieve systemic and sustainable change. The highest Southwest was ever valued was in January 2018, with a value of about $39 billion. /* Spanish Homepage footer */ Earn up to 10,000 points per night on hotel stays. .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { ", - Bob Jordan, Chief Executive Officer, Southwest Airlines. The airline takes several steps to save money and passes the saving to customers through low fares. 15% of Southwest Airlines's padding: 0; American customer satisfaction index scores for airlines in the United States from 1995 to 2022* Premium Statistic Major U.S. air carriers - late departures 2000-2021 left: 467px !important; Earn up to 10,000 points per night on hotel stays. .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { } Southwest Airlines Southwest Airlines Powers airline customer satisfaction ratings. The most common certification among Southwest Airlines employees is generator technician certification. Southwest Air was originated in 1966 when a group of Texas investors, including Rollin King, M. Lamar Muse, and Herbert D. Kelleher, pooled $560,000 to form the Air Southwest Company, incorporated in 1967 (History of Southwest Airlines, 2015). Our Company was founded on the principle of putting People first, and weve never wavered from that commitment. It provides insights on their demographics, lifestyle, opinions, and marketing touchpoints. height: 6px; margin: -1px; text-decoration:underline; The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. A plurality of of employees at Southwest Airlines earn $25k-40k. How many people work for Southwest Airlines? Southwest will most likely continue in its positive direction. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Our commitment to our Customers is seen throughout the Southwest travel experience, from our no change fees1, bags fly free2, andflight credits dont expire3 policies to the range of benefits available through our Rapid Rewards program. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { Furthermore Southwest is noted for its strong management-labor relations, which has positive and negative impacts. Full-time and part-time Employee benefits include: We hire for attitude and train for skill. Were committed to quality training and development that drives progress and change, better retention, and sets Employees up for success. But, flight crews are the closest interactions that a customer has with the product, budget flights, which are a simple, undistinguished product. /* Fare chart comparison flyby */ Southwest Airlines color: #636363; The vision of DEI at Southwest is to cultivate a diverse and inclusive experience for all our People to thrive. Supplier Diversity is comprised of two programs: Small Business Program and Diverse Owned Business Program. The market valuation average over the last five years has been around $27 billion, with some of the change attributed to the Covid Pandemics effect on the airline industry. Fulfilling this mission statement begins within the recruiting and selection process. Explore our annual corporate social responsibility report, the Southwest Airlines One Report. They began with one simple notion: If you get your passengers to their destinations when they want to get there, on time, at the lowest possible fares, and make darn sure they have a good time doing it, people will fly your airline. For the past decade, Southwest has been ranked either #1 or #2 in J.D. color: #636363; Segmentation and Target Market for Southwest Airlines, Segmentation and Target Market for Southwest Airlines We realize Diversity, Equity, & Inclusion is an ongoing journey A journey that requires vulnerability, transparency, and courageous conversations. External site which may or may not meet accessibility guidelines. The most common ethnicity at Southwest Southwest Airlines width: 1px; Only 67.8 million flew with Southwest in 2020. Were proud to be recognized for our efforts and initiatives in the DEI space. Research Summary. This annual report outlines our commitment to transparency and inclusion by outlining our priorities and path forward. Designed to align with international standards, our approach to human rights includes the UN Guiding Principles for Business and Human Rights, the International Bill of Human Rights, and the International Labor Organization (ILO) Declaration on Fundamental Principles and Rights at Work. WebUnaccompanied Minors and Children Flying Alone View all self-service topics in our Help Center Flying with a lap child Checked baggage information End of Year Tier Qualifying Learn more about Southwest Citizenship. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box {
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