If you are returning a product with the intention of purchasing a different product, the restocking fee will still apply. Visionworks attempted to adjust my new pogressive eye glasses but couldn't get the focus right, which caused dizziness and headache. Step 3: Pick the right return policy clauses. She had an attitude the moment I walked in to the shop I gave her my name spelled it for her three times then she said your order is in process and asked her what that meant because I call last week and I was told the exact same thing it was in process so she stormed to the back came out with the contacts slammed them down on the counter and walked away! VISIONWORKS DOES NOT WARRANT THAT PRODUCT DESCRIPTIONS, PRICING, EDITORIAL COMMENTARY OR ANY OTHER VISIONWORKS CONTENT ON THE SITE, REGARDLESS OF ITS SOURCE, IS ACCURATE, COMPLETE, RELIABLE OR CURRENT. Thank you Visionworks for making this a great experience. I returned after 3 days - wrong prescription - told it was my fault. Frames and lenses purchased in a store have a 60-day . Horrible. God bless and I hope you take my advice go to visionworks. When you return your glasses, you can get your money back within 30 days after purchase or 90 days for prescription lenses. no I did not pick them up. Wed like to thank ******** for allowing us to assist in resolving the situation and/ or concerns.Thank You,Visionworks, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. This is the last time myself or anyone in my family will ever go there again. I am a 46 year old profesional business owner I have had 3 other pair of glasses lenses by vision works. If you have any problem or dissatisfaction with your new glasses, you will be allowed to return them up to 100 days after your purchase. Consumer Reports. Step 2: Choose the styling for your return policy. You have to fill out a request letter, make a few calls, fire off a few emails. No moreuse DoNotPays nifty product to jump the phone queue of any companys customer service line. Last updated 50 Visionworks coupon on April 30 2023 All (50) Coupons (44) Deals (6) Site Wide (4) First Order (1) New Customer (1) Recommend 65% OFF Up to 65% at Swimsuits For All Get Deal Expires:May 5, 2023 Buy one complete pair of glasses and discover a second pair free Get Code BOGO Expires:May 4, 2023 Success 80% Verified 1 day ago 40% OFF If you returned your glasses did you just go back in and pick new frames and do the whole process again? Visionworks offers a Love What You See Guarantee you can return your glasses within 100 days of purchase for whatever reason. This was far too unprofessional. or text? If I could give a zero star I would. First impression. Incomplete returns will receive a reduced credit reflecting any missing accessories. Buying Eyeglasses | How to Avoid Being Gouged - Consumer Reports Our content is intended to be used for general information purposes only. At Visionworks, it is our goal to provide great customer service and we welcome every opportunity to better serve our customers. Took another 20 min to get that done. They gave me a refund right away, so I have no complaints about that. The payment for your account couldn't be processed or you've canceled your account with us. Be the first one to find this review helpful. I would also appreciate someone contacting me with an explanation. Every . The refund will usually be issued within 30 working days. I have tried to visit this store 3 times. If you returned your glasses did you just go back in and pick new frames and do the whole process again? Returns made to Visionworks will only be accepted in its original form, in like-new condition. We could not make two out of the three appointments scheduled because of work so when I tried to call back to reschedule I was put on hold for 15 MINUTES, no exaggeration. I had issues getting the prescription and he and his staff helped me to get the correct drops. Visionworks staff mismeasured my progressive lenses for middle distance. Initially they were unable to figure out what to do with my insurance since it's tri care through the military. It turned out, they couldn't fix the problem and we had to keep it with no exchange or refund. And if I could find the person that hired these individuals, I would question the interviewing process. Passwords are 6-20 characters with at least one number and letter. Exchange If you purchased a product from HD Vision Works that you wish to exchange for an alternative, you can return the item for a refund (a restocking fee of 20% will apply ) and simply place a new order for the item you desire. An RA# can be obtained by emailing us at support@hdvisionworks.com or by calling 240-343-7838 Exceptions to apply. Keep in mind that the time can vary depending on the type of refund. Enter the Walmart Vision Center where you can get an eye exam (from a board certified optometrist) and a new pair of prescription glasses for under $100.Even less if you're not super picky about frame style and brand. She had to find one of the children working there to help her navigate the new system to print out the correct prescription then after that I had to tell her what the doctor told me va on the tele call she didn't even know anything I needed trial contacts for my new prescription. I was charged over $890 dollars for two pairs of glasses that cost $222.48, the deal was buy one pair and get the second pair half off, not for $890 dollars. I asked her if she realized that this process is not Customer Friendly. If defective, they will be serviced (repaired or replaced) by a manufacturer's authorized service technician. Worst visit to an eye doctor ever never again they lost my business, Charge for not delivered order wasn't refunded. Dear BBB,I thank you for apprising us of the complaint submitted by ********************************** After reviewing the details of the complaint, a search was done for the requested frame. Customer Reviews are not used in the calculation of BBB Rating. It looked like the lenses I was looking through were smudged, and I told him so, and he made no attempt to check or clean them. And don't try calling because Noone answers. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I have contacted the store and I always get the same story. Safety gear: Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Exchange your pair of glasses for another one, Ask the customer support agent to start your return request process, Find the store nearest to you and click on, Visit the store to initiate your return request, Provide information about your purchase and include photos if you have any, Collect and fill out the necessary paperwork, Create a script you can use at your court hearing, Enter the amount that the company owes you, Select whether you want a demand letter or court filing forms, Describe the situation and submit any evidence you have. So disappointed and disgusted. The professionalism was superb. The clerk told me that even though I was within the 100 day perion & the glasses was cheaper by $40 I broke even because Visionworks have to make me some new lens for the correcy script for my eyes. You can contact Visionworks by phone or visit a store to return or inquire about a product. I also confirmed this prior to my appointment with Vision Works by completing admission forms. Only after they indicated and they kept saying that based on medicare there would be no copay and I repeatedly told them I don't have medicare but have given them my medical insurance details. Waiting in any sort of line is dreadful, which is why we can also help you schedule a DMV appointment from the comfort of your home. The young lady was very helpful. This includes the original packaging and all branded inserts, dust bags, labels or accessories included with the original packaging. What's included in the 2 for $79.95 deal? Visionworks Return Policy (Online, In-store, No Receipt + Refund) Quality of frames and lenses They have no way of contacting anyone of usefulness or importance when something is wrong with your order and they could care less about fixing it in a timely manner. It should have been way more than that just for the inconvenience. I am told there is not. Can You Return Prescription Glasses? | Visionworks Visionworks is part of the Eyeglass Stores test program at Consumer Reports. He was great!I totally had a good experience and would recommend them!! Free 100 Day Returns Guarantee | Vision Express People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Both shipped to the Dallas area lab not Schertz. Visionworks Return & Refund Policies. Replacement We will send a product replacement after we have received the authorized return and completed our inspection process. I ordered some great glasses and can't wait to wear them! Never doing business again with that kind of attitude. Within moments I had an incredible eye test X-rays and all with that 40% off of my purchase of my glasses. MULTITUDE OF ERRORS made: lost glasses, failed to order trial contacts *several times*, wrong contact prescription sent by mail, disconnected several times when checking on trial contact orders and multiple trips to their location as a result of errors. As was verified by eye doctor, they then proceeded to lie to me about how long it would take for the insurance to be available to go to another provider, Management refused to give number of corporate office to follow through with reinstatement of benefits, quote its online Vision works .com look it up. I get to my car and sit there a minute or two to calm down and to try and make sense of the lunacy I had just experienced. With a bunch of children that should be working at a movie theatre. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Did you purchase eyeglasses from Visionworks only to realize that they dont fit? Which is unfortunate, given the generous nature of it. The restocking fee applies to both open and unopened boxes. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. She said she would have someone from lab to call before the day was over that was 4/3/2023. Yes, so bring your Visionworks receipt or proof of purchase with you. Never wear a pair of goggles over glasses while in a work setting again with prescription safety gear. Visionworks sales |60% Off | May 2023 - Coupert I got glasses on line at a competitor at a fraction of the cost with the same prescription and no issues. The first method you can use to contact Visionworks about a return or exchange is to call the company directly. Order hung there til store called to follow up. BBB Business Profiles may not be reproduced for sales or promotional purposes. Get kids glasses that are durable and designed to stand up to the activity of sports. I take time off my job and go to my appointment. The woman at the desk did not know anything about the coupons and proceeded to give me the wrong information. Told me I had to give a rating if I could there would no rating your service was that bad! Teleview appointment? Have you ever bought something from VisionWorks and realized it was the wrong glasses and contact lenses? Follow. We had attempted, but were not able to reach ********* by phone previously. Eyeglasses Warranty - How to Take Advantage on It My daughter had appt that workers gave me info she could attend alone at 16 as I was working. Visionworks does not state on their website how to go about making a return. I was then, redirected back to ************ City location by the person from the Woodmore location. I waited another 15 minutes before I was greeted by anyone. She just repeated herself that they tried to contact me. I would rate their business as a -1 star if I can. That an email would be sent to keep track of order. You can replace your purchase in-store or over the phone. When I came to pick up my glasses 2 weeks after the appointment they only had the reading glasses. I got new glasses last week and the frames are too tight and they basically said oh well too bad. I informed the store immediately they suggested I borrow the glasses provided and they would have my desired glasses in within days. Influence-free. The Visionworks return policy also states that if you bought your items on the website or at one of the retail stores, you have a Money-Back Satisfaction Guarantee.
